Shipping policy

SHIPPING & DELIVERY

Certain ALL GOD pieces are produced, finished, and prepared specifically for each order. This allows us to maintain the design, finishing, labeling, packaging, and presentation standards associated with ALL GOD.

Because production and delivery are separate stages, please review the estimated timelines below before ordering.

Production & Order Processing

Unless otherwise stated on the applicable Product page, orders generally require approximately 3–7 business days for production and preparation before shipment.

This period may include production, finishing, application of brand elements, quality-control review, packaging, and preparation for shipment.

Production times are estimates and may vary based on Product availability, customization, order volume, manufacturing requirements, quality-control review, holidays, or other circumstances.

Shipping time begins after production is complete and is separate from production time.

Shipping & Estimated Delivery

ALL GOD works with third-party production, fulfillment, and shipping partners to deliver orders.

After production is complete, delivery time will vary based on destination and the shipping service available or selected for the order.

For many orders, estimated transit time is approximately 5–15 business days after production.

Certain destinations, shipping methods, or circumstances may require additional time.

The delivery estimate displayed at checkout or otherwise communicated for your specific order should be considered the most current estimate.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Split Shipments

Products within the same order may occasionally be produced, prepared, or shipped separately.

As a result, an order may arrive in more than one package or on different dates.

Separate tracking information may be provided for each shipment.

Receiving only part of an order does not necessarily mean the remaining Products are missing.

Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on destination, Product type, package weight, number of Products, and available shipping method.

ALL GOD may offer complimentary or promotional shipping from time to time. Any such offer is subject to the terms communicated with the applicable promotion.

Tracking

Tracking information will generally be provided after your order has completed production and has been transferred for shipment.

Please allow additional time for tracking information to become active within the carrier’s system.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error, contact ALL GOD immediately at [CUSTOMER SUPPORT EMAIL].

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed after production or fulfillment has begun.

Once an order has shipped, ALL GOD may be unable to modify the delivery address.

If an order is lost, returned, delayed, or otherwise becomes undeliverable because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to claim the shipment, the customer may be responsible for additional shipping or replacement costs.

Original shipping charges may not be refundable under these circumstances.

Lost Packages

If tracking does not show delivery and you believe your package has been lost in transit, please contact ALL GOD at info@allgod.co as soon as reasonably possible.

Claims for suspected lost shipments should generally be submitted within seven (7) days after the estimated delivery date.

ALL GOD will work with its fulfillment and shipping partners to investigate the shipment.

If a shipment is confirmed lost in transit, ALL GOD may provide a replacement, reshipment, store credit, or refund, as appropriate under the circumstances.

Packages Marked Delivered

If carrier tracking shows your package as delivered but you cannot locate it, please first:

  • Confirm the shipping address on your order;
  • Check the surrounding delivery area;
  • Check with household members, neighbors, building management, mailrooms, or reception areas where applicable; and
  • Contact the applicable carrier for additional delivery information.

Please also notify ALL GOD promptly so that we can assist where reasonably possible.

A confirmed carrier delivery scan will generally be treated as evidence that the shipment was delivered to the address provided.

ALL GOD is not automatically responsible for packages lost or stolen after confirmed delivery. However, we may review individual circumstances and assist with available carrier information or other reasonable resolution options.

ALL GOD reserves the right to deny replacement or refund requests where tracking confirms delivery and there is insufficient evidence of a carrier or fulfillment error.

Damaged or Incorrect Shipments

Please inspect your order when it arrives.

If your Product arrives damaged, defective, or materially different from what you ordered, contact info@allgod.co within seven (7) days of delivery.

Please provide:

  • Your order number;
  • Photographs of the affected Product;
  • Photographs of the packaging where relevant; and
  • A brief description of the issue.

Please retain the Product and packaging until the claim has been reviewed.

If the issue resulted from production, fulfillment, or shipping, ALL GOD will provide an appropriate replacement, refund, store credit, or other resolution in accordance with our Return & Refund Policy.

International Orders, Customs & Duties

Orders may be fulfilled or shipped through international production and logistics networks.

Depending on the destination and shipping method, shipments may be subject to customs processing, duties, import taxes, VAT, brokerage charges, or other governmental fees.

Where these charges are not expressly included in the amount collected at checkout, the customer is responsible for any applicable duties, taxes, customs charges, or fees assessed by the destination country.

ALL GOD does not control customs authorities and cannot guarantee customs-processing times.

Orders that are refused, abandoned, returned, seized, or otherwise undeliverable because required customs charges were not paid may not qualify for reimbursement of shipping or other costs incurred.

Delivery Delays

We work hard to deliver every ALL GOD order within the estimated timeframe, but production and delivery may occasionally be affected by circumstances outside our reasonable control.

These may include:

  • Production volume;
  • Product or material availability;
  • Quality-control requirements;
  • Carrier delays;
  • Customs processing;
  • Weather;
  • Holidays;
  • Governmental actions;
  • Labor disruptions; or
  • Other transportation or logistics interruptions.

If a material delay affects your order, we will provide available information regarding the revised timeline and handle the order in accordance with applicable law.

Preorders & Special Releases

Preorder, made-to-order, and certain special-release Products may have production timelines different from standard Products.

The estimated production or fulfillment window for these Products will be provided on the Product page, at checkout, or otherwise communicated in connection with the applicable release.

As provided in the ALL GOD Return & Refund Policy, preorder or made-to-order Products may be cancelled before production begins unless otherwise disclosed.

Once production begins, these Products become FINAL SALE, except where otherwise required by law or where the Product arrives defective, damaged, or incorrect.

Shipping Policy Updates

Available carriers, production partners, shipping methods, rates, and estimated delivery windows may change from time to time.

The shipping information displayed at checkout or otherwise communicated for a specific order at the time of purchase will control for that order to the extent it differs from the general estimates contained in this Policy.