FAQ
Questions before ordering
Clear answers around release access, fulfillment, sizing, returns, and support.
How do ALL GOD release windows work?
Selected releases may open for a fixed window, then close or archive after that window ends. If a piece is tied to a release window, the product page or campaign page will state that clearly.
What is The Vault?
The Vault is the ALL GOD access list for release windows, archive openings, and collection notes before they are public.
Are pieces produced after ordering?
Some pieces may be fulfilled or produced after the order window. This keeps the assortment controlled and avoids unnecessary overproduction. Timing varies by product and will be communicated during the order process.
How should I choose my size?
Use the size chart on the product page before ordering. If you need help, contact us before the release window closes so we can advise before fulfillment begins.
Can I return or exchange an item?
Return and exchange eligibility depends on product type, condition, and fulfillment status. Review the refund policy and client care page before purchasing.
When will my order ship?
Shipping timing depends on the product and destination. You will receive order updates by email once your order is placed and once fulfillment begins.