Refund policy
RETURNS & REFUNDS
We want you to be confident in what you order from ALL GOD. Eligible merchandise may be returned within fourteen (14) days of delivery, subject to the terms below.
Return Eligibility
To qualify for a return, merchandise must:
- Be returned within fourteen (14) days of confirmed delivery;
- Be unworn, unwashed, unused, and unaltered;
- Have all original tags attached;
- Be returned in its original packaging; and
- Be in the same condition in which it was received.
ALL GOD reserves the right to reject returns that do not meet these requirements, including merchandise showing signs of wear, washing, alteration, damage, odors, stains, or removal of original tags.
Refund Options
For an approved return, the customer may choose:
- A refund to the original payment method; or
- ALL GOD store credit for the eligible return amount.
Refunds to the original payment method will be processed after the returned merchandise has been received and inspected.
Your financial institution may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable except where required by law or where the return results from an error by ALL GOD.
Exchanges
Eligible merchandise may be exchanged only for another available size or variation of the same Product.
Exchanges for a different Product are not offered.
If you would like a different Product, you may elect to receive store credit for an eligible return and place a new order.
All exchanges are subject to availability. We cannot guarantee that another size or variation will remain available when your return is processed.
Return Shipping
Unless the Product is defective, damaged upon receipt, or ALL GOD shipped an incorrect Product, customers are responsible for return shipping costs.
Return shipping costs are non-refundable.
Customers are responsible for securely packaging their returns and using a trackable shipping method. ALL GOD is not responsible for return packages lost or damaged before they are received by us.
If ALL GOD shipped an incorrect Product or you received a Product that was damaged or defective upon delivery, contact us promptly so we can evaluate the issue and provide an appropriate resolution.
Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If your Product arrives damaged, defective, or materially different from what you ordered, contact ALL GOD at [CUSTOMER SUPPORT EMAIL] within seven (7) days of delivery.
Please include your order number and photographs reasonably showing the issue.
If we determine that the Product was defective, damaged before delivery, or incorrectly fulfilled by ALL GOD, we will provide an appropriate replacement, exchange, store credit, or refund and will cover reasonable return shipping when a return is required.
Normal wear and tear, damage resulting from improper care, misuse, alterations, or damage occurring after delivery is not considered a manufacturing defect.
Final Sale
Products clearly identified as FINAL SALE on the applicable Product page or at checkout are not eligible for return, refund, or exchange except where required by law or where the Product arrives defective, damaged, or incorrect.
Final Sale may include, where identified:
- Clearance merchandise;
- Special releases or limited products;
- Personalized or customized merchandise;
- Gift cards;
- Certain accessories or hygiene-sensitive Products; and
- Other Products expressly designated FINAL SALE before purchase.
A promotional discount alone does not make an item Final Sale unless the Product is expressly identified as Final Sale before purchase.
Preorders and Made-to-Order Products
A preorder or made-to-order Product may be cancelled for a refund before production for that Product begins, unless otherwise disclosed at the time of purchase.
Once production begins, the order becomes FINAL SALE and may not be cancelled, returned, refunded, or exchanged except where required by law or where the Product arrives defective, damaged, or incorrect.
Estimated production and delivery dates for preorder or made-to-order Products are estimates and may change due to manufacturing, logistics, customs, carrier, or other circumstances outside ALL GOD’s reasonable control.
If a material delay occurs, ALL GOD will handle the affected order in accordance with applicable law.
Return Authorization
Before returning merchandise, customers must initiate a return through [RETURN PORTAL / CUSTOMER SUPPORT EMAIL].
Sending merchandise to ALL GOD without first initiating an authorized return does not guarantee that the return will be accepted or refunded.
Approved returns must be shipped within the timeframe provided in the return authorization.
Abuse of Return Policy
ALL GOD reserves the right, to the extent permitted by law, to refuse returns or restrict future purchases where we reasonably determine there has been fraud, excessive or abusive returning, wardrobing, manipulation of our return process, or other misuse of this policy.
Nothing in this Return & Refund Policy limits any consumer right or remedy that cannot legally be waived.